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GAMESTRAP

Lifetime Warranty

CLICK HERE FOR LIFETIME WARRANTY REGISTRATION

OUR WARRANTY PROMISE

ExoMend is synonymous with quality. The ExoMend Lifetime Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to product failure during the product lifetime, regardless of the cause. During this period, we will repair or replace it at our discretion. Lost or stolen parts are excluded (such as the additional padding, carrying pouch, etc.)

LIFETIME WARRANTY

Our Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Normal wear and tear, abuse and cosmetic wear and tear are excluded. ‘Lifetime’ is defined as the lifetime of the product, not of the purchaser.

WHAT IS SPECIFICALLY COVERED?

We build our products to last for extended periods of use, but inevitably everything does eventually wear out. Fabrics will deteriorate and fade and moving parts will wear out. All braces will suffer from differing degrees of wear-and-tear, depending upon use. A brace shared between a four-person family 200 days of the year will, by comparison, degrade faster than a brace used by someone who wears it 2 to 3 times a year.

By taking care of your product you will ensure a longer life for your brace. See Cleaning Your Product Properly below for information on how to clean, care for, and store your brace. Use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace it.

We will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair.

This warranty does not cover, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Accident, improper care, negligence are excluded. Normal wear and tear is the wear and tear caused by the expected use of the brace over an extended period of time. There are a few factors that determine the end of “product life”. (1) Fabric: Product fabric makes up 90% of most ExoMend products. If the fabric is discolored, degraded, de-laminated or deteriorated we may determine this to be the end of “product life”. (2) If a major component fails due to years of use (such as velcro strength) we may deem the product to have met its full life cycle.

Damage not covered under the Lifetime Warranty that is repairable can be repaired at a reasonable rate and a fee will be charged for return shipping.

WHAT DOES DEFECT OR MALFUNCTION MEAN?

Defects in materials or workmanship are covered for the practical lifetime of the product. Material refers to straps, buckles, and fabrics, etc. Workmanship refers to seams and construction. Damage due to wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy but may be repairable for a fee.

WHAT DOES PRODUCT FAILURE MEAN?

Product failure can happen when the components are stressed outside of their design specifications and are no longer able to function in the manner originally stated. For instance, ExoMend braces can withstand pulling and tugging but are not built to be run-over by a train. The fabrics are meant to withstand heavy abrasion, but not a sanding belt.

CLEANING YOUR PRODUCT PROPERLY:

Dirt and grime will abrade the fabric and wear it out. For cleaning, use a sponge with warm water. Always use a non-detergent soap. Most liquid soaps contain detergents, powdered soaps are preferred because they usually do not. To dry your brace, stuff it loosely with crumpled-up paper, and hang it in the shade. To preserve the integrity of the inside of the brace, the interior should only be cleaned with a damp cloth (no soap). Lastly, it is essential that your brace is completely dry before you store it.

NEVER MACHINE WASH YOUR PRODUCT:

Unless stated otherwise on the care label, never machine wash or machine dry your travel gear or accessories. Never use hot water, bleach, dishwashing liquid, pre-soaking solutions, or spot removers. Always use a powdered non-detergent soap. Never use solvents to clean your brace or accessories as solvents may irreparably damage the materials and components of your product. *Any use of solvents will void ExoMend’s Lifetime Warranty.