OUR WARRANTY PROMISEExoMend is synonymous with quality. The ExoMend Lifetime Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to product failure during the product lifetime, regardless of the cause. During this period, we will repair or replace it at our discretion. Lost or stolen parts are excluded (such as the additional padding, carrying pouch, etc.)
LIFETIME WARRANTYOur Lifetime Warranty covers workmanship and materials against defect for the entire life of the product. During this period, if the product is covered by the warranty, we will repair or replace it at our discretion. Normal wear and tear, abuse and cosmetic wear and tear are excluded. ‘Lifetime’ is defined as the lifetime of the product, not of the purchaser.
WHAT IS SPECIFICALLY COVERED?We build our products to last for extended periods of use, but inevitably everything does eventually wear out. Fabrics will deteriorate and fade and moving parts will wear out. All braces will suffer from differing degrees of wear-and-tear, depending upon use. A brace shared between a four-person family 200 days of the year will, by comparison, degrade faster than a brace used by someone who wears it 2 to 3 times a year.
By taking care of your product you will ensure a longer life for your brace. See Cleaning Your Product Properly below for information on how to clean, care for, and store your brace. Use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace it.
We will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair.
This warranty does not cover, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Accident, improper care, negligence are excluded. Normal wear and tear is the wear and tear caused by the expected use of the brace over an extended period of time. There are a few factors that determine the end of “product life”. (1) Fabric: Product fabric makes up 90% of most ExoMend products. If the fabric is discolored, degraded, de-laminated or deteriorated we may determine this to be the end of “product life”. (2) If a major component fails due to years of use (such as velcro strength) we may deem the product to have met its full life cycle.
Damage not covered under the Lifetime Warranty that is repairable can be repaired at a reasonable rate and a fee will be charged for return shipping.